» Shipping Policy

Occasionally, the products you have ordered may not be immediately available. Geographics may elect to immediately ship items that are in stock so that you receive them as soon as possible, and then ship the rest of your order as it becomes available. If we choose to do this, you will still pay the same shipping fee as if the order had been shipped all at once.

» Sales Tax

We charge sales tax only for orders shipped to addresses within the State of Wisconsin and State of Connecticut. This is in accordance with state and federal regulations regarding Internet sales tax.

» Receiving Your Order

You can expect to receive your Geographics products at your door within 5-10 days of your order with RPS ground shipping.

» Return Policy

Customers, (“you”, “your”), may return unopened items ordered with RoyalInter-Web, llc., (“us”, “our”, “the Company”), within 30 days of delivery, as follows:

1. All items must be returned unopened, in their original packaging. They should be in a sellable condition, (exception can make the items with defects).

2. All returns must be authorized by our Customer Service representatives, in writing, with an RMA number, (Return Merchandize Authorization Number).
No credits will be issued without an RMA number and an RMA form.

3. In case of defective merchandise or miss-shipment, (goods in excess of what was ordered or wrong items), the Company will accept a return with the freight cost absorbed by the Company. No restocking fee will be charged.

4. In case of damage or loss in transit, you are to report the damage or the loss, immediately. We will instruct you not to return the damaged goods and to keep them for further inspection by the freight forwarder’s representative. We will credit you based on a freight claim issued by us to the freight forwarder.

5. If a return or credit is desired for any other reason than the ones specified above, you will be liable to pay the freight cost, (in both directions, if you had a free shipping benefit or one way if you already paid freight). To cover the cost of reprocessing, a 15% Restocking Fee will be deducted from the amount to be credited.

6. The Company will credit your account within 30 days from the date the goods were received.

START THE RETURN PROCESS: To obtain an RMA number, please call the number below.

Step 1:   Call 800-436-4919 to obtain an RMA#.

Please have this information ready:

• Customer purchase order number;
• Item # and /or name of the item to be returned;
• Quantity to be returned
• Reason for the return.

Step 2:   Receive the RMA form and return label

Our customer service will e-mail/fax to you an RMA form and a return label to be enclosed with the return. An RMA number will expire after 14 days.

Step 3:   Check Your Return

Returns will not be accepted without a valid RMA#. When your package is being received, the Returns personnel will check its content against the RMA form that you have enclosed in the package.
NOTE: Any return received without an RMA Form will not be credited.

Step 3:   Ship and Insure Your Return

Enclose the RMA form in the package. Please use the return label with the RMA # on it to make sure the package arrives at the correct location. The Company shall not be responsible for items that are lost or damaged in transit while being returned.

Clearance and Sale items are not returnable.

» Contacting Geographics

If there is anything else we can do to help you get the most from your Geographics product, or if you have any questions about this shipping and return policy, you may contact us at:

shipping@geographics.com

Office hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern time.