Returns Policy

Customers, (“you”, “your”), may return unopened items ordered online at www.geographics.com, a Royal Inter-Web, llc., company (“us”, “our”, “the Company”), within 10 days of delivery, under the following conditions:

1. Return Items in a Re-sellable Condition. All items must be returned unopened, in their original packaging. They should be in a re-sellable condition, (exception can make merchandize that was shipped defective from our plant). If you opened the product, damaged the product or the packaging, or used some of the paper, please do not return it. If we cannot resell the item we will not issue a credit. Our Returns/QC warehouse team will check and determine if the order has been returned in a satisfactory condition and qualifies for return. NOTE: Clearance and Sale items are not returnable.

2. RMA, (Return Merchandize Authorization) Forms. All returns must be authorized by our Customer Service, who will issue an RMA form to be faxed or e-mailed to you. A Return Authorization Number, (RAN) will appear on the form. You will have to have this number on the address label when you return the merchandize.
All credits are issued after our Returns/QC department receives the return and checks it against the RMA form,(that you enclosed in the package).

3. Geographics.com Errors - If the item is returned because we shipped the wrong item(s), we shipped a defective item(s) or we shipped goods in excess of what was ordered, please call our customer service immediately and arrange for the re-shipping of the correct item(s). We will make arrangements for Fedex to pick up the mis-shipped product at our expense and then FEDEX will schedule the pick up of the item at the customer’s location. In this case, no restocking fee will be charged.

4. Package damaged or lost in transit - you are to report to our Customer Service, the damage or the loss of your package, immediately. We will instruct you not to return the damaged goods and to keep them for further inspection by the freight forwarder’s representative. We will credit you based on a freight claim issued by us to the freight forwarder. Occasionally, FEDEX may damage a package, lose a package or ship it to the wrong address. It doesn't happen often but it does happen so please call us if this happens.

5. Customer Errors - If the item is returned due to customer ordering error, the customer must return the item to the shipper of origin at their expense. To cover the cost of processing the return and restocking the returned item(s), a restocking fee of 15% will be deducted from the amount to be credited.

START THE RETURN PROCESS:

Step 1. Call our Customer Service at 1-800 436-4919 or 203 847 8500, use prompt 2;

You can also e-mail Customer Service at support@geographics.com. Please have available or send by e-mail the following information:

• Customer purchase order number;
• Item # and /or name of the item to be returned;
• Quantity to be returned
• Reason for return.

 If you leave a message or send an e-mail, our customer service will get in touch with you within 12 hours. If you talk to a customer service rep, they will fill out an RMA (Return Merchandise Authorization) form and help you with the return process.

Step 2:  Receive the RMA form and return label: Our customer service will e-mail/fax to you an RMA form and a return label with the RAN number to be enclosed with the return. The RAN number will expire after 14 day.

Step 3:  Check Your Return: Returns will not be accepted without a valid RAN#.  NOTE: Any return received without an RMA Form will not be credited.

Step 4:   Ship and Insure Your Return: Enclose the RMA form in the package. Please use the return label with the RAN # on it to make sure the package arrives at the correct location. The Company shall not be responsible for items that are lost or damaged in transit while being returned so please insure them.

Refund Notification and Crediting: Once our Customer Service receives confirmation that the item has been received by our warehouse, the customers will be notified via fax or email as to the status of the return. Refunds on credit usually take 2-3 business days for the credit card company to process but sometimes the bank keeps the money for as much as 10 days. Please note that the 2-3 day processing time starts after the returned items have been received in our system and the notification has been given to you. The refund will be issued to the customer using the original purchasing method, credit card or PayPal.

Contacting Geographics: If there is anything else we can do to help you get the most from www.geographics.com or if you have any questions about this returns policy, you may contact us at: support@geographics.com or call 1-800-436-4919 or 203-847-8500, use prompt 2. For Customer Support Management, please call 203-644-1242

Our office hours are Monday through Friday, 9:00 a.m. to 11:00 p.m. EST.